Customer service

Delivery throughout Ireland

We can deliver throughout Ireland. Using DPD and AN POST. All parcels are tracked. The delivery cost is calculated at checkout.
A signature will be required upon delivery of your order and we shall have no responsibility or liability for any failure to provide such a signature. Please also be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for at the address given by you by somebody other than you (for example, in an office address). We deliver Monday to Friday excluding public holidays. Delivery times are estimates and start from the date of dispatch. Please note that for some areas and postcodes there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

International Deliveries

For international deliveries please contact us directly at [email protected] and we will get a shipping quote for your order. Import duties may be charged and will need to be settled by the customer.

Customs, Duties and Local Taxes

Orders being delivered to outside the EU may be subject to custom fees, taxes or duties imposed at the destination country’s point of entry. Customer/recipient is responsible for payment of these taxes, duties, and fees. Isobel Egan Ceramics is not responsible for any lengthened transit time caused by delays at the destination country’s Customs Department
Your artwork(s) will be carefully wrapped and packaged using recycled and recyclable materials wherever possible.
All goods on our website are made by hand and sometimes there may be a short wait until more products can be made.
Providing your items are in stock we will aim to dispatch your order to you within 3 and 14 working days.
If you need something for a specific date, please contact us in advance of placing your order so that we can check if it is possible to meet your required deadline.

We hope you love your Isobel Egan Ceramics pieces. If you are not happy with your purchase, please email: [email protected] and let us know that you would like a refund and we will help you with the return. Please let me know within 7 days that you would like a refund. Unfortunately, we cannot cover the cost of returning unwanted art pieces to us, nor refund the initial delivery cost. Please also ask for proof of posting when returning items to us for your records.
We will process any refund due to you within 30 days of the day we receive your cancellation. We will aim to make refunds using the same method used by you to pay for your purchase.

Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. This is outside of our control. To be eligible for a return, your item must be in the original packaging, unused and in the same condition that you received it and accompanied by a receipt or proof of purchase.
There are certain situations where refunds are not granted. If the item is returned with obvious signs of use, any item not in its original condition is damaged or missing parts for reasons not due to our error, or any item that is returned more than 14 days after delivery.

Please note: The buyer is responsible for the safe packing and return of work and return delivery costs.

If you have any queries that are not covered within our Terms & Conditions or other policy information available on our website, please do contact: [email protected]. Thank you for shopping with Isobel Egan Ceramics. Your satisfaction is important to me and I appreciate your business.

Breakages

I do my utmost to ensure your artworks reaches you in perfect condition; however, if a piece is broken or damaged in transit, please notify me within four days so that it may be reported to the courier. Please photograph the damage and email it to me. Work that is broken in transit will be replaced immediately at no cost to the customer.

Damaged/ Faulty Order

If your order arrives damaged or faulty please notify us as soon as possible, and not more than 14 days from your receipt of order. Please provide us with as much detail of the damage/fault. Please accompany these details with photos. If the damage/fault seems to have been caused in transit, taking photos of the damaged outer packaging would also be helpful. Once we have received these details, we can begin the work of replacing and/or refunding your order.

Important note: please do not return a damaged/faulty order to us unless we expressly request you to do so. If we do ask you to return the order, please send to us via standard shipping and obtain a proof / receipt of shipping and keep this receipt safe until such time as we confirm we have received the returned goods. We will then refund you for the cost of return shipping.

Care Instructions

Please handle the porcelain with the utmost care. To clean the glazed porcelain (Miniatures), brush gently with a micro fibre cloth, or dust lightly with a paintbrush keeping the ferrule of the brush well away as it can scratch the glaze. The glazed and unglazed porcelain can be washed under running water and left to dry naturally.

Please note: Internal Space with wooden wall hanging attachment (this piece can be cleaned using a microfibre cloth, please do not clean using water).